Returns & Exchanges

Eligible Items

To be eligible for a return, your item must be:

• Returned within 7 days of delivery
• In original condition - unworn, unwashed, and unaltered
• With all original tags and packaging
• Free from any odors (perfume, smoke, etc.)

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized items
• Items damaged by misuse or normal wear
• Items returned after 30 days
• Items without original tags

We offer exchanges for:

• Size exchanges: Different size of the same item
• Color exchanges: Different color of the same item (subject to availability)
• Defective items: Items with manufacturing defects

Exchanges follow the same 30-day policy and condition requirements as returns. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.

• Processing Time: 2-3 business days after we receive your return
• Refund Method: Original payment method used for purchase
• Refund Timeline: 7-10 business days for bank processing
• Shipping Costs: Original shipping costs are non-refundable (except for defective items)

You will receive an email confirmation once your refund has been processed. The total refund timeline is typically 7-10 working days from the date we receive your returned item.

If you receive a damaged or defective item:

• Contact us immediately at support@sharango.com
• Include photos of the damage or defect
• We'll provide a prepaid return label
• Full refund or replacement at no cost to you

We stand behind the quality of our products and will make it right if there's an issue.

For international orders:

• Customer is responsible for return shipping costs
• Items must be returned within 30 days
• Original shipping costs are non-refundable
• Customs duties and taxes are non-refundable

Have questions about returns or need help with your order?